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Loopwave

One number. Your whole team. Zero missed messages.

Next.jsTypeScriptNode.jsBaileysMongoDBSocket.IORedis
Inside the product
Impact & Results
1 Inbox
Whole Team, One Number
Real-time
Live Multi-Agent Sync
110 Tests
Passing API Coverage
Per-tenant
Licensing & Expiry
The challenge

Teams running sales and support on WhatsApp share a single phone and a single login, messages get missed, nobody knows who already replied, and there's no CRM, no tickets, and no analytics. Off-the-shelf tools charge per seat and per number, lock customer data inside their own cloud, and can't be owned, branded, or resold by the businesses that depend on them.

Our solution

We built Loopwave, a license-based shared WhatsApp team inbox where one number serves an entire team in real time. It pairs a Baileys-powered WhatsApp engine (no browser, multi-number, live sync) with a full CRM, tickets, message templates, broadcasts, AI auto-reply, role-based access, and per-tenant licensing with antivirus-style expiry. Every API endpoint is covered by an integration test suite, 110 tests, all green.

What we built
Shared real-time team inbox
Multi-number WhatsApp engine (Baileys)
Built-in CRM with tags & lifecycle
Tickets with board & auto-reopen
Message templates with variables
Broadcasts & campaign sending
AI auto-reply assistant
Resolve, assign & filter conversations
Role-based team access
Per-tenant licensing & expiry
Live dashboard & analytics
Audit logs for every action
One number, the whole team replying in real time, with a CRM, tickets, and licensing built in. It's a product we can actually sell, not just use.
Loopwave
License-based WhatsApp Team Inbox

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