AI for D2C and ecommerce brands
The same twenty questions every day, and the order lost while someone types.
“Is this in stock?” “Where is my order?” “Can I change the size?” A D2C team answers the same questions all day on WhatsApp, Instagram and the website, and the slow reply is where the order goes. We build agents that answer from your live catalogue and order data, a shared inbox for the conversations that need a person, and AI that writes the content your team retypes.
Proof
What we have already shipped in this space
Loopwave
A shared WhatsApp team inbox: one number, many agents, with CRM, tickets, broadcasts and AI auto-reply. 110 passing API integration tests.
KrutAI
AI product descriptions for online stores. A 30-minute copywriting task cut to 30 seconds, with a 40% conversion lift.
Ecommerce and retail builds
Storefronts, carts, checkout and order systems, including POS integration when the shop also exists offline.
Where orders leak
Four places D2C brands lose sales after the click
Slow replies on WhatsApp and Instagram
A buyer asks a size question at 11pm and gets an answer at 11am, after buying somewhere else.
“Where is my order?”
The most common message in most D2C inboxes, answered by hand by checking another dashboard.
Carts and cash-on-delivery orders left hanging
Nobody follows up on the abandoned cart or confirms the COD order before it ships and comes back.
Product content written one item at a time
Descriptions, listings and variants retyped for every channel.
What we build
Agents that do things, not chatbots that talk
WhatsApp and website agent
Answers from your live catalogue, prices and stock. Checks it is really the buyer before sharing an order status. Hands over to your team when it should.
Follow-up agent
Abandoned-cart nudges, COD confirmations and delivery updates, inside the hours and rules you set.
Team inbox
One number, many people, with tickets and history, so the conversations that need a human do not get lost.
AI product content
Descriptions and listings generated from your product data in your brand voice, reviewed before they go live.
A test you can run today
Three questions that tell you if you need this
- Message your own store on WhatsApp at 11pm asking about stock. How long until the reply?
- How many “where is my order?” messages did your team answer by hand last week?
- What share of your cash-on-delivery orders are confirmed before they ship?
Questions, answered
Does it work with Shopify or WooCommerce?
Yes. The agent reads products, stock and orders from your store and can act on orders within the rules you set. If you run a custom store, we connect to its API instead.
Can it make mistakes with orders?
It can, so we contain it: it verifies the buyer before sharing order details, only takes the actions you allow, logs everything and hands over when it is unsure.
Who owns it?
You do, from day one: the code, the data and every account.